FAQ

• Why can I only find one product for sale?
• Everything on your page is Sold Out. I really wanted the item, can I still order it? Please!
• Do you accept returns?
• Can I exchange something?
• Can I purchase more than 3 items?
• I have problems getting your Email Alerts at 9am MST. Help!

• I placed two orders, can you combine them to save on shipping?
  
• I am having a problem placing my order. Help!
  
• I placed an order and forgot to update my new address in Google Checkout. Can you change the address?
• I entered the wrong credit card and it will decline. Help!
  
• I finished my order but now want to change the size or color. Can you change it for me?
• I still have two items in my shopping cart but your site says it is sold out. Are you holding those for me even though I haven't purchased them yet?

• I just placed my order. How soon can I expect my steal?
• Do you ship to Canada?
• Do you ship Internationally?
• Can I store items in my shopping cart from previous days and buy them all at once to save on shipping?
• I just bought today's BabySteal, and I know you're owned by the same company. Can you please combine my order to save me shipping?
• I live in the Salt Lake City area; can I pick up my stuff and not pay shipping?

• Why can I only find one product for sale?
  ScrapbookSteals.com is a deal-of-the-day website, we sell one awesome product per day at 50%-80% off until it sells out. Everyday at 9am MST another amazing 'steal' starts at a price so good that it's not just a deal, it's a steal! If you missed today's steal, check back after 9am MST for something new!
• Everything on your page is Sold Out. I really wanted the item, can I still order it? Please!
  Unfortunately, it sounds like you missed out on the steal. Quick fingers are the key at ScrapbookSteals.com! Things sell out quickly and once the item is gone, it's gone. However, keep checking the steals or sign up for our Daily Steal Alert.
  daily steal alert sign up Please ignore this text box. It is used to detect spammers. If you enter anything into this text box, your message will not be sent. So you never miss a steal!
• Do you accept returns?
  In a word, no. Purchase accordingly! If you've changed your mind or have buyers remorse, save it for a gift! We do not accept returns because of the unique nature of our site. If there is a problem with your order, notify us within 3 days of receiving your order. All items are first quality, but if your item somehow arrives damaged we bend over backwards to get you a replacement or exchange.
• Can I exchange something?
  Remember, we're a deal-of-the-day website so that means we don't have another style or color to exchange it with. Please order accordingly!
• Can I purchase more than 3 items?
  We have a strict 3-item per style limit. The 3-item limit is so that people who really don't scrap can't buy everything out and resell it on eBay or the craft show circuit. That's like stealing! This, in turn saves the 'steal' for you!
• I have problems getting your Email Alerts at 9am MST. Help!
  Here are some tips that improve your odds of getting our Email Alert on time:
  • Check your spam folder. Our Email Alert may be marked as "Spam" and could be waiting for you to mark as "Not Spam".
  • Add service@scrapbooksteals.com to your address book or safe sender list (if applicable).
  • We send the Email Alert at 9am MST everyday, however, the delivery time to your inbox varies depending on your email provider. Because the delivery delay is beyond our control, we recommend that you check the site at 9am MST or you may miss out.
  • Our website switches to a new steal like clockwork every day at 9am MST. You do not need to wait for the email to be delivered to check the steal!
• I placed two orders, can you combine them to save on shipping?
  We are not able to combine orders that are already placed. In the future, if your order is under 15 minutes old, you can place an order the way you want it and cancel the first. We are not able to edit your order in any way.
• I am having a problem placing my order. Help!
  Ordering issues are often related to firewalls or browser security settings. Try ordering through a different browser or visit the Google Checkout Buyer's help guide. If your question isn't answered there, email us the browser you are using and instructions on how to duplicate the problem.
• I placed an order and forgot to update my new address in Google Checkout. Can you change the address?
  Before you complete your orders, please confirm that your address information in Google Checkout is updated and correct. This will ensure you don’t get double charged for mailing to an incorrect address that was provided to us.
  • If we are not sold out: Please update your address in your Google account, re-purchase your item and email us to cancel your original order if it is after the 15-minute cancellation period.
  • If we are sold out: If you have not yet received your shipping confirmation, please email us a Change of Address request from your Google account. This MUST be before your item is shipped but always within 1 hour of ordering. Otherwise, it's probably too late. Remember, we ship fast around here!
• I entered the wrong credit card and it will decline. Help!
  15 minutes after placing your order, Google will email you if your card was declined with full instructions on how to fix your credit card information and confirm your order. Until this happens and the card comes through approved, your order is not confirmed, nor on hold in our inventory.
• I finished my order but now want to change the size or color. Can you change it for me?
  Please re-do your order correctly and then cancel your initial order. If it is after the 15 minute cancellation window, you may email us once your second order is placed and we can cancel the first order for you. If we have already sold out, it is likely it's too late but email us at orders@scrapbooksteals.com and we''ll see if we can help!
• I still have two items in my shopping cart but your site says it is sold out. Are you holding those for me even though I haven't purchased them yet?
  Nope. We can't confirm your purchase until you've completed the checkout process and purchased the item. Having an item in your shopping cart does NOT guarantee you will receive the item.
• I just placed my order. How soon can I expect my steal?
  We want you to get hooked up with your steals fast and we do everything possible to ship your order the same day. Many shipments arrive within 2-5 business days, depending on how far you live from Salt Lake City, Utah. Your order is shipped via USPS with delivery confirmation.
• Do you ship to Canada?
  Yes! Via USPS International First-class mail. Canadian shipping charges are $8.00 flat rate per order. Duties are NOT included and declared based on the price paid for the item, what the item is and the location that the product was manufactured. Remember, Canadian orders ship the same day but take 14-45 business days to arrive. More information here
• Do you ship Internationally?
  At this time we only ship to the US and Canada.
• Can I store items in my shopping cart from previous days and buy them all at once to save on shipping?
  Unfortunately not. We try to ship purchases the same day and most days we sell out. So if you didn't make the purchase on the day the product was for sale, odds are we don't have the item anymore.
• I just bought today's BabySteal, and I know you're owned by the same company. Can you please combine my order to save me shipping?
  Not yet. We're working on the logistics to make this possible. However, ScrapbookSteals.com is only $5 flat rate shipping everyday!
• I live in the Salt Lake City area; can I pick up my stuff and not pay shipping?
  You're in luck! To save those who live by us even more money, we offer a local pick up option at our office. We may even have a steal or two available for purchase there, right through Google Checkout! Please visit here and read the details before using local pickup.
  

Question still not answered? Email us: service@scrapbooksteals.com. We're awesome at getting back to you, and we're super nice, too.